technical manager: specialty claims

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Job Description

naTo effectively oversee the technical management within the Specialty Claims area and ensure the containment of spend, oversee strategic initiatives, claims, and risk strategies, effectively manage the use of the Specialty Claims Policy, setting and monitoring of Standard Operating Procedures to facilitate evidence based decision-making and achievement of departmental Key Performance Indicators. Provide excellent service in setting a culture of best practice within mandated responsibility.

Plan for, implement and manage the Claims Strategic Plan within designated area

• Ensuring all claims are attended to by the relevant claims negotiator within the TAT and SLA

• Ensure customer feedback is provided within SLA

• Manage all escalations and complaints <...