Technical Officer NOC

JOB REQUIREMENTS

Monitor, Execute and Implement first level support for the network and service restoration through Fault Management & Troubleshooting Network Operation Centre (NOC) for customer service resolutions, and also to provision customer service through the Network Management System (NMS). Establish close relationship with other departments by providing excellent technical support and network reengineering. The network platform and services rendered are SDH, DWDM, ATM, Frame Relay, IP Transit, IPLC, Ethernet over SDH, Digital Internet Access and network infrastructures (civil, cable, site and M&E).

1.FAULT MANAGEMENT & TROUBLESHOOTING NOC

• NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days.
• Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance.
• Execute and Implement Fault Management & Escalation between NOC, Regional O...