Job Description
The Implementation Specialist owns the post‐sale onboarding and rollout of our product, configuring solutions to customer requirements, coordinating timelines, and ensuring a smooth path to adoption and handoff to Customer Success. You'll spend roughly 75% of your time hands‐on with customer implementations: running discovery calls, configuring the company, coordinating data migration and testing, and leading remote onboarding and training sessions. This role is more technical and project‐oriented than frontline support roles and requires comfort with software configuration, light troubleshooting, and coordinating several implementations in parallel.
The Implementation Specialist will work closely with Customer Success, Product, and Engineering, and will primarily support customers in North America while being based in Colombia. Based in South America, this Implementation Specialist will also serve as the company's internal point of contact for Spanish‐language needs. This in...
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