Technical Operations Engineer

About Us:
A leading global technology group, renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, mobile gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.
Key Responsibilities:
• Provide technical support and communication to customers subscribing to CDN and/or Security solutions
• Monitor the system alerts, security events and/or performance issues from various engerprise products.
• Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
• Support onboarding of applications and domains onto CDN and/or Security systems.
• Analyze HTTP/HTTPS traffic logs to identify suspicious ...