Technical Product Advisor with Italian – 100% Remote

Job description:

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  Handle customer inquiries: e-mails and phone calls

  
  


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  Support individual (B2C) and business customers (B2B)

  
  


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  Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

  
  


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  Explain non-technical customers how electronics devices work, what is inside the device

  
  


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  Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service

  
  


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  Input data, write quickly and clearly

  
  

Requirements:

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  Fluent Italian (C1/C2) – both written and spoken

  
  


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  Very good English (B2/C1) – both written and spoken

  
  


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  Technical understanding – interest or knowledge of how electronic devices work

  
  


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  Ability...