Technical program manager (customer experience) - latam

The Company Join a fast-growing Customer Experience (CX) professional services firm where every team member is expected to wear multiple hats and contribute directly to the business's growth. Beyond core delivery responsibilities, you will have the opportunity to shape how we work, deepen your technical and analytical expertise, and expand your impact across projects, clients, and internal initiatives. This is an environment for people who enjoy solving complex problems and taking responsibility, not following rigid playbooks. Your Role As a Technical Program Manager, you will play a leading role in the configuration, delivery, and ongoing optimisation of CX solutions for our customers. You will bring deep hands-on experience with the CX platform and related technologies, and act as a technical lead on client workstreams, owning delivery outcomes with minimal oversight. You will work closely with Program Directors and CX Advisors, but will be expected to operate independently across me...