Technical Project Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role is for a Technical Project Manager to support Corporate & Professional Services. The ideal candidate will have a proven track record of managing Application Support teams including managing incident resolution, meeting Service Level Agreements (SLAs), leading support teams, coordinating system upgrades, reducing technical debt, managing vendor relationships, and ensuring high system availability.

**What You’ll Do**

+ Operational Excellence & Support and End-to-end management of production incidents, ensuring timely resolution and root cause analysis (RCA)
+ Monitoring application performance, stability, and security and Managing support ticket lifecycles, from logging to resol...