TECHNICAL RELATIONSHIP MANAGER

About the Role:
Grade Level (for internal use):
09
The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders.
Responsibilities and Impact:
Manage a portfolio of Strategic Accounts, serving as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations, taking accountability for individual and team targets in a globally visible role .
Collaborate effectively with Account Directors and Relationship Managers, leveraging S&P Global's expert resources (Product Management, Enterprise, Product Dev, Tech Support) to swiftly resolve varied and non-routine technical issues and implement strategic initiatives .
Deliver exceptional White Glove service to S...