Technical Sales | Technical Support (W/ 10K Signing Bonus)

About the role

Join the pioneering team at iOPEX Technologies Philippines Inc. as a Technical Support and Technical Sales specialist. This full-time role, based in Taguig City Metro Manila, is integral to providing exceptional customer service and driving business growth. You will play a key part in the call centre and customer service operations of the company.

What you'll be doing

• Provide technical support and troubleshooting to customers, guiding them through product and service-related queries
• Liaise with customers to understand their needs and recommend suitable solutions
• Process customer orders and assist with sales enquiries
• Escalate complex issues to the appropriate teams for further investigation and resolution
• Maintain accurate records of all customer interactions and follow up as needed
• Contribute to continuous improvement initiatives to enhance the customer experience

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