Technical Service Delivery Manager - Client and Account Manager

Overview

Technical Service Delivery Manager (Client & Account Manager)

About Influx: Were Influx, a remote-first, global delivery company helping technology-driven businesses build flexible, high-performing support teams anywhere in the world. We partner with fast-growing companies to deliver consistent, high-quality customer experience across BPO and technical support environments. Our Service Delivery Managers serve as account owners, balancing client expectations, financial performance, and operational scalability while leading distributed teams across multiple regions and time zones.

The Role: Were hiring an experienced Technical Service Delivery Manager (SDM) to own client accounts end-to-end, lead delivery teams in BPO and tech-enabled environments, and be directly accountable for service quality, financial performance, and client retention. This is not a frontline team-lead role. This role requires comfort in making trade-off decisions across cost, q...