Technical Service Desk Analyst Role

Elevate your career with Fujitsu as a Technical Service Desk Analyst. Use your 3-4 years of experience to troubleshoot network issues and provide exceptional customer service.
This role requires you to analyze and resolve technical problems for School Districts. You will be the primary contact for Level 1 support, managing tickets while meeting Service Level Agreements. Your strong communication and analytical skills will be essential in engaging with clients and liaising with service providers.
Key Responsibilities:
• Analyze technical issues for School Districts
• Act as a technical resource for L1 staff
• Manage support tickets and expectations
• Document problems and solutions in HEAT
• Create and update standard operational procedures
Requirements:
• 3-4 years' experience in a service desk setting
• 1+ years in Level 2 support preferred
• Familiarity with HEAT and WordPress
• Strong interpersonal and communication skills
• ITIL and SAFe Agile...