Technical Service Desk Analyst Role

Join Fujitsu as a Technical Service Desk Analyst, resolving complex issues for School Districts. Provide Level 1 support and troubleshoot incidents using your technical expertise.
In this pivotal role, you will act as a primary contact for customer technical support, managing tickets and expectations effectively. With 3-4 years in a service desk environment and strong analytical skills, you'll ensure resolution of NGN problems while adhering to Service Level Agreements.
Key Responsibilities:
• Act as a technical resource for Level 1 support staff
• Manage and document customer support tickets
• Resolve incidents via various communication channels
• Collaborate with Agile teams for problem resolution
• Maintain and create standard operating procedures
Requirements:
• 3-4 years’ service desk experience
• 1+ years Level 2 support in MPLS networks
• ITIL Certification, SAFe Agile Certification
• Familiarity with HEAT and WordPress tools
• Strong verba...