Technical Service Representative II – Managed Services

**This is for our general “Everything IT” service desk. (Level 1 tech)**

Job Title

Technical Service Representative II – Managed Services

Job Summary

The Technical Service Representative II - Managed Services role is responsible for ensuring technical support and customer service requests are resolved in a timely manner while achieving industry‐leading customer satisfaction scores. The role is also responsible for assisting in the identification and escalation of recurring system issues. This role will work on any other initiatives and ongoing projects as assigned in addition to any other duties the Company may assign. The Technical Service Representative II - Managed Services position will report to the Service Desk Manager.

Duties/Responsibilities

• Provide front‑line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
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