Technical Services Analyst

Wenco International Mining Systems

Wenco International Mining Systems ( a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

Position

Technical Services Analyst (Hybrid, Vancouver, BC; Remote eligible within Eastern Canada)

Responsibilities

Key Responsibilities

In Office

• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation

On Site

• Perform successful implementations an...