Technical Services Engineer

Technical Services Engineer

You will be part of Technical Services – providing Tier 3 support for technical and software support cases relating to our technology, which have been escalated by our Support Teams globally. You will be highly analytical and will be an excellent problem solver with the ability to undercover not only the problem but also the root cause.

You will have excellent Technical/Application skills/in-depth Keyloop product knowledge and will be an outstanding communicator, working as part of a team and coaching our Tier 2 Support Analysts throughout Keyloop on case closure.
You will utilize your skills to discover opportunities to reduce or prevent issues from happening and improve customer self-help.
This is an excellent role for someone who has thirst to learn and enjoys challenging their own thinking,

A flexible approach in terms of embracing new working practices and times is essential.