Technical Services Specialist at ROCKWOOL

Join ROCKWOOL in Milton, ON as a Technical Services Specialist, where you will leverage your technical knowledge to enhance customer engagement and support diverse product applications.
This full-time role demands strong communication skills and experience in issue resolution for both internal and external clients. You will develop training initiatives, manage customer complaints, and track support records while building solid relationships. Ideal candidates are adept at navigating complex inquiries and delivering effective technical support across multiple channels.
Key Responsibilities:
• Deliver technical application support via various platforms
• Resolve customer issues and report on resolutions
• Document all support activities comprehensively
• Contribute to training and development programs
• Monitor competitor performance within the industry
Requirements:
• College diploma or bachelor's in science or technology
• At least 2 years in a related tech...