Technical Services Specialist

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Qualifications

• O-Levels/Intermediate or above
• Excellent English Written and Verbal Communication with IT background
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

• Provide assistance to customers with the claim filing process, inclu...