Technical Specialist for Strategic Accounts

Elevate your career at Lightspeed as a Technical Specialist in Montreal, Quebec, specializing in Strategic Accounts. Your role is vital in providing exceptional technical support and advocacy for our complex global merchants.

As a key player, you will not only manage technical escalations but also identify growth opportunities for our high-value clients. Previous experience in hospitality and strong technical troubleshooting capabilities are critical to help our merchants maximize their operational efficiency. You will partner with various teams to deliver agile and effective solutions that enhance client satisfaction and drive business growth.

Key Responsibilities:
• Offer top-tier technical assistance to Strategic Accounts
• Lead unified customer meetings for ongoing support
• Champion feature adoption through proactive account syncs
• Manage escalations ensuring total customer satisfaction
• Maintain documentation for consisten...