Technical Specialist

**Job Description:**



The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns **.**



**Job Requirements:**



+ Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

+ Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.

+ Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.

+ Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.

+ Documents and log all calls in the CRM system with the upmost detail.

+ Document and manage Product Development issues to resolution

+ Checks...