Technical Specialist (Seattle-On-Site)

Technical Specialist Reports to Connor Hartling Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate.

Are you someone with a background in customer service looking to break into technology?

This role at a fast-paced, boutique IT firm may be for you.

No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues.

We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.

You will function as the face of the TurnPoint Technology Helpdesk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating client flags or tech issues as appropriate to managers.

Monitor own workflow and project tasks.

Accountable for accurately triaging customer issues, performing technical work, and thorough in...