Technical Specialist - Service Dispatch and Parts Support

Job Description

Who You Are

In this role, the Technical Specialist will be supporting Service Dispatch and Parts within Customer Service coordinates all Service and Preventive Maintenance (PM) activities for FANUC America’s Customer Service Group. This role serves as a primary point of contact for customer service requests, supports the Technical Service Hotline, creates and maintains Technical Service Logs and Field Service Reports, and updates the Workforce Scheduler (Gantt) to coordinate schedules between Service Engineers and customers.

The Technical Specialist is also responsible for ordering and coordinating the shipment of parts required for service requests, issuing return authorizations for unused or warranty parts, and tracking returns to their final destination. This position ensures that all customer service activities are accurately documented and tracked and assists with service-related collection activities.

How It’s Done

...