Technical Specialist

**Job Description:**

The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns **.**

**Job Requirements:**

+ Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
+ Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
+ Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
+ Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.
+ Documents and log all calls in the CRM system with the upmost detail.
+ Document and manage Product Development issues to resolution
+ Checks warranty status, orders, and sends replacement parts, equipment, ...