Technical Support Agent

Position

Technical Support Agent

Company

Fast-growing AI-driven SaaS company

Role Summary

You will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a seamless user experience. You will work closely with customers, product, and engineering teams to resolve issues, improve workflows, and contribute to the overall success of the platform. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced tech environment.

Key Responsibilities

• Provide first-line technical support via chat, ticketing systems, calls, and screen sharing
• Troubleshoot, diagnose, and resolve technical issues in a timely manner
• Manage a high volume of support tickets, ensuring SLA compliance
• Reproduce and analyze issues reported by customers
• Escalate complex issues to e...