Technical Support Agent

Influx

Full-time Kenya, Kenya Computer Occupations

Posted:

June 12, 2026

Location:

Kenya, Kenya, Kenya

Job Description

Are you the go-to person when someone’s computer acts up? Do you enjoy solving tech problems and helping people stay connected and productive? If so, we’d love to meet you!
We're looking for an individual with general IT knowledge and troubleshooting skills; someone who is eager to learn and based in Kenya to join our team as a Tech Agent - General IT Support. You’ll be tasked with providing essential support and assistance to customers through various platforms. You’ll be the first point of contact for users experiencing technical issues, helping them troubleshoot and resolve everyday IT challenges.
What You'll Do:
Handle 100 tickets per day.

Provide basic helpdesk support.

Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.

Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a...
                

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Job Overview

Job Type: Full-time

Location: Kenya, Kenya

Posted: June 12, 2026

Deadline: July 22, 2026