Technical Support Agent

Job Description Summary:

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Are We Looking For in This Role?

Qualifications :

• High School Diploma or Equivalent
• Must have 2 years technical support experience mainly in handling accounting software
• Experience in handling intuit QuickBooks is a plus
• Flexible in shifting / rotation schedule
• Willing to work onsite in Vertis North, Quezon City
• Can start anytime

What Part Will You Play?

• Resolves c...