Technical Support Agent

Position Summary
The Technical Support Agent provides frontline support for customers, technicians, subcontractors, and internal stakeholders regarding the performance, maintenance, and service of Cennox Retail Safe Products. Responsibilities include troubleshooting, technical support, part ordering assistance, documentation, training support, anomaly tracking, and vendor evaluation. This role requires creativity and critical thinking to resolve complex technical issues.

Key Responsibilities

Deliver daily phone support across multiple queues

Monitor and respond to email inquiries in departmental support folders

Document all customer interactions and updates in service tickets

Assist with parts orders related to technical support cases

Support installation and configuration of company products

Provide technical documentation to internal and external stakeholders

Respond to after-hours voicemails on the te...