Technical Support Analyst, Associate

As a Technical Support Analyst, you will be a team member in the Global Support organization and you will provide responsive, world-class, quality support to customer accounts for Infor’s products, specifically for Infor Manufacturing Execution System (MES).

• Documenting incidents in required tracking systems.
• Proactively informing customers of incident details and resolutions in line with the Global Support standards.
• Focusing on developing knowledge in Infor MES and skills in SQL and C# to troubleshoot and resolve reported issues effectively (training will be provided).
• Updating Knowledge Base content with new information.
• Liaising with colleagues and other departments to ensure proper handling of customer issues.
• Managing workload effectively by following Global Support Procedures to ensure the successful completion of tasks.

• E xperi...