Technical Support Analyst at Fujitsu

Join Fujitsu as a Technical Support Analyst dedicated to resolving technical issues for School Districts. This role requires strong analytical skills and effective communication with clients.
As a Technical Support Analyst, you will act as a vital resource for L1 staff, managing incidents and helping customers with their technical issues. You will ensure service level agreements are met and maintain confidentiality regarding School District information. This position involves documenting resolutions and contributing to standard operating procedures while collaborating with Agile teams for problem resolution.
Key Responsibilities:
• Provide Level 1 and Level 2 support via phone and email
• Manage tickets and maintain customer expectations
• Document issues and resolutions in Service Desk tools
• Collaborate with Agile feature teams for troubleshooting
• Develop SOPs and knowledge base articles
Requirements:
• 3-4 years experience in a service desk setting
•...