Job Description
We are looking for a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate! The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.
This is an amazing opportunity to work in a knowledge-centered technical support role in the library industry, supporting global clients. If you have skills in information science, librarianship and technology, then we would love to talk to you!
About You – experience, education, skills, and accomplishments.
2 years of experience working in a related Customer Care or library environment.
Bachelor’s degree (Library Sciences, STEM or Computer Science) or equivalent relevant experience.
Fluency in English required (written and spoken).
Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tool...
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