Technical Support Analyst - English Speaking

We are looking for a proactive and customer-focused Technical Support Analyst to join our team. In this frontline role, you will provide exceptional customer and technical support through multiple channels including phone, chat, and email. You will assist customers with product and service inquiries, process orders, resolve complaints, and troubleshoot hardware and software issues.

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.

• Take full ownership of customer-reported issues and ensure timely resolution;

• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;

• Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;

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