Technical Support Analyst for On-Site and Remote Assistance

Elevate your IT career as a Technical Support Analyst. Provide exceptional on-site and remote support for hardware, software, and incident resolution across a member-centric organization.
This role requires a minimum of 3 years in customer-facing IT environments. Bring your expertise in Windows 11, Azure Virtual desktops, and Office 365 to deliver quality support. Responsibilities include managing tickets, troubleshooting issues, and creating knowledge-base articles to enhance user education and satisfaction.
Key Responsibilities:
• Provide technical support via chat and phone channels
• Manage incident handling and ticket tracking
• Troubleshoot and resolve hardware/software issues
• Setup and maintain all IT equipment on-site
• Participate in various assigned projects
Requirements:
• Post-secondary education in IT or Computer Science
• 3+ years of relevant IT support experience
• Proficiency in Azure, Office 365, and Windows 11
• G-level driver lic...