Technical Support Analyst for Schools

Become a Technical Support Analyst at Fujitsu, offering vital service desk support for school districts. Focus on troubleshooting, resolving incidents, and collaborating with diverse Agile teams.
As a Service Desk Analyst, you will analyze technical problems and aid provincial Level 1 staff in troubleshooting issues via various channels. You'll be the primary contact for customer support, managing tickets while ensuring operational Service Level Agreements are met and maintaining confidentiality. Your ability to communicate effectively and document solutions will enhance user experience.
Key Responsibilities:
• Troubleshoot and resolve NGN-related incidents via multiple channels
• Serve as the main contact for Level 1 customer support
• Document issues and resolutions using Service Desk tools
• Develop and update standard operating procedures and knowledge articles
• Utilize network analysis tools for problem diagnosis
Requirements:
• 3-4 years in a service d...