Technical Support Analyst for User Experience

Elevate your career in IT by providing exceptional support and automation solutions as a Technical Support Analyst. Focus on enhancing user experiences with an efficient and responsive support strategy.
As a key player in the IT support team, you will tackle a variety of technical challenges and enhance processes. Responsibilities also include managing user accounts and employing MDM tools to maintain device integrity. Collaborate closely with teams to implement improvements that drive operational efficiency while ensuring high-quality service.
Key Responsibilities:
• Deliver prompt and effective IT technical support
• Manage user accounts and SaaS access licenses
• Identify opportunities for process automation
• Use MDM tools for device administration
• Document issues and solutions for team knowledge
Requirements:
• 8+ years of experience in IT support roles
• Proven ability to leverage AI tools for improvements
• Excellent communicator in French and ...