Technical Support Analyst - German Speaking

transcosmos

Full-time Debrecen, Hajdú-Bihar Computer Occupations

Posted:

March 03, 2026

Location:

Debrecen, Hajdú-Bihar, Hungary

Job Description

Resolving issues, empowering customers — one solution at a time.
A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.
Responsibilities:
Take ownership of customer issues and ensure they are resolved efficiently and effectively;
Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
Escalate unresolved issues to the appropriate internal teams, following standard procedures;
Communicate clearly and professionally with customers, adjusting to their technical level and pace; 
Provide accurate information about products and services, following established support guidelines; 
Ensure timely resolution of issues while maintaining high-quality service in every interaction;
            

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Job Overview

Job Type: Full-time

Location: Debrecen, Hungary

Posted: March 03, 2026

Deadline: April 12, 2026