Technical Support Analyst

ENVIRONMENT:
A dynamic Independent Asset Management Firm seeks a strong technical & results-driven Technical Support Analyst to fill a 12-Month Contract role where you will ensure seamless IT support for software, hardware and applications across regional and global teams, both on-site and remotely. You will also log and manage incidents and service requests, maintaining detailed records in line with ITIL best practices., proactively diagnose and resolve issues while utilising tools such as Microsoft Copilot, Power Automate, and ServiceNow Virtual Agent to streamline tasks and improve user experience. Applicants will require a Degree in Information Systems/Computer Science or a related field (or equivalent experience), have 3+ years of experience in IT Support, Service Desk or IT Service Management with knowledge of IT asset and application management, including Citrix, Bloomberg, FactSet, ThinkFolio or Charles River. You must also have proficiency with ServiceNow Virtual Agent, Mic...