Technical Support Analyst

Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding a better way of making a positive impact.

We are looking for an experienced Technical Support Analyst to join our Cape Town team. The ideal candidate has a strong technical background, is customer-focused, and is skilled in supporting complex business applications. You will be the go-to expert for troubleshooting, client engagement, and delivering top-tier solutions across multiple ERP systems such as MRI and Yardi. This role requires a deep understanding of SQL, data extraction, and reporting, combined with the ability to handle real-time support queries from a global client base.

You will work within a high-p...