Technical Support Analyst

Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.

Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.

You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.

It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.

Must be aware of bulk provisioning p...