Technical Support Analyst

American Express Global Business Travel

Full time Mexico City, Federal District Computer Occupations

Posted:

June 03, 2026

Location:

Mexico City, Federal District, Mexico

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilities
What You'll Do:
Technical Problem-Solving
Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
Respond to critical incidents (P1/P2) within defined SLAs
Participate in incident bridges, triage, and service disruption communications
Monitor global ticket queues for SLA compliance and metrics tracking
            

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Job Overview

Job Type: Full time

Location: Mexico City, Mexico

Posted: June 03, 2026

Deadline: July 13, 2026