Technical Support Analyst

Job Description
In this dynamic role, you will collaborate closely with dealer technicians and cross-functional teams to resolve complex vehicle issues.
You will:
Support dealer network:
Partner directly with Ford and Lincoln Dealers to diagnose, repair, and resolve customer vehicle concerns.
Provide technical guidance:
Offer expert support on diagnostic tools and software protocols via multi-channel platforms (Phone, Web/GTAC, and See What I See (SWIS) technology).
Streamline parts availability:
Interface with the SP&L Warehouse, Field Engineers, and management to ensure the availability of critical and high-demand parts.
Collaborate internally:
Provide technical assistance to the Customer Relations Center (CRC) and offer mentorship to other team members.
Stay ahead of the curve:
Participate in continuous training and development on emerging and upcoming automotive technologies.
Responsibilities
Dealer & Internal Collaboration...