Technical Support Analyst

The Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:- Bachelor's Degree required in automotive-related programs such as, but not limited to:Automotive Technology, Automotive Technology Management, Field Service Operations,Advance Vehicle Systems, Automotive Engineering Technology, Automotive ServiceTechnology, Automotive Industry Management and Mechanical Engineering.
- Automotive Service/Hands-on diagnostic and repair experience desired.
- Integrity to do the right thing and a demonstration of a solid understanding of Ford OperatingSystem (Ford OS).
- Have demonstrated a willingness to people first, focus on the customer, operate withempathy, and use feedback to develop self and others.
- Technical competency and...