Technical Support Analyst

Responsibilities
Become a subject matter expert for global, enterprise software solutions
Assist clients by troubleshooting technical issues and developing solutions
Identify training opportunities
Interact with developers and QA when escalating issues
Manage issues from initial reporting through to resolution
Identify tasks, bugs and improvements
Provide timely updates with appropriate details in a professional manner
Follow up with stakeholders
Perform investigations within a group or alone
Participate in On-call support rotation
Qualifications
Focused on delivering customer satisfaction
Knowledge of SQL to create read queries
Understanding of web technologies
Proficient English, verbal and written
Strong interpersonal skills
Experience in a technical support or help desk role
Effective analytical, problem solving, decision-making skills
Strong knowledge of Excel
Tech-savvy – you love to learn new things
Post-secondary ed...