Technical Support Analyst

Responsibilities

• Become a subject matter expert for global, enterprise software solutions
• Assist clients by troubleshooting technical issues and developing solutions
• Identify training opportunities
• Interact with developers and QA when escalating issues
• Manage issues from initial reporting through to resolution
• Identify tasks, bugs and improvements
• Provide timely updates with appropriate details in a professional manner
• Follow up with stakeholders
• Perform investigations within a group or alone
• Participate in On-call support rotation

Qualifications

• Focused on delivering customer satisfaction
• Knowledge of SQL to create read queries
• Understanding of web technologies
• Proficient English, verbal and written
• Strong interpersonal skills
• Experience in a technical support or help desk role
• Effective analytical, probl...