Technical Support Analyst, Senior

General information- Country
- Mexico
- City
- Mexico City
- Department
- Global Support
- Job ID
- *****
- Description & RequirementsA Day in The Life Typically Includes:
- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system.
- Manage SQL Server to replicate customer issues as needed.
- Support the entire technical side of the product including integrations, performance issues, portals, and any other module.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Meet departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotation...