Technical Support Analyst Sr/II - SingleView

Hi, I’m Aswathi your Recruiter and guide to joining CSG! We’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.We are looking for a Technical Support Analyst II or Senior who will:

Responsible for customer ticket management, customer escalations and customer reporting.

Ensures ITSM Tool is always updated with the latest ticket details.

Responsible for the completion of business operational activities in line with the customer contract.

Following up on support issues, which include liaising with the development team.

Good understanding of the CSG solution delivered at the customer (SingleView).

Delivers product fixes according to internal procedures.

Appropriately handling all customer issues including troubleshooting and providing feedback to the cu...