Technical Support Analyst

Department Overview

Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants, and wireless dealers, is seeking a Technical Customer Support Representative Tier 1. The role focuses on assisting customers by phone, troubleshooting incidents, and creating or updating trouble tickets across multiple systems.

Job Description

As a Tier1 Analyst, you will serve as the first point of contact for our customers, offering empathetic and efficient phone support. You will leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience.

Key Responsibilities

• Linux & Network Troubleshooting: Diagnose hardware, software, browser, and networking issues within a Linux environment.
• Incident Management: Record and maintain detailed logs in the ticketing system, ensuring accurate docum...