Technical Support Analyst with SQL Skills

Become a Technical Support Analyst at Henry Schein One, specializing in SQL support for dental software. This hybrid role emphasizes exceptional customer service and technical problem-solving skills.
Henry Schein One is looking for a passionate Technical Support Analyst with experience in client-facing roles. You will primarily support on-premise dental academic software, addressing support tickets and executing operational tasks. Your advanced knowledge of SQL will be crucial for debugging and providing reliable solutions to clients.
Key Responsibilities:
• Deliver technical support through various channels
• Take ownership of client support cases
• Capture client needs through active listening
• Debug and support SQL-related issues
• Create knowledge base articles from resolved cases
Requirements:
• Minimum of 3 years in technical support
• Technical degree or diploma required
• Proficient in writing SQL queries
• Experience with enterprise databas...