Technical Support and Customer Service

Serve as the first contact with customers who need technical assistance via the phone or email

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Job Requirements

• Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent
• At least TWO (2) year working experience in related field. Possess a knowledge and experience in technical and operational equipment, software, network equipment and applications in Hospital Information System (HIS) will be an added advantage