Technical Support and Customer Service

Key duties/ responsibilities

• Serve as the first contact with customers who need technical assistance via the phone or email

• Good understanding of computer systems, mobile devices and other tech products

• Able to identify PC, Printer and hardware problems and advising on the solution

• Ability to diagnose and resolve basic technical issues

• Hardware maintenance especially PC and Printer

• Redirect unresolved issues to the next level of support personnel

• Keep record of problems and customers solution

• Follow-up with customers

• Reporting base on projects

Job Requirements

• Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent

• At least TWO (2) year working experience in related field. Possess a knowledge and experience in technical and operat...