Technical Support and Education Manager

MAIN PURPOSE OF THE ROLE

Individual contributor with comprehensive knowledge in the specific area.

Ability to execute highly complex or specialized projects.

Adapts precedent and may make significant departures from traditional approaches to develop solutions.

Responsible for responding to inquiries of a technical nature.

MAIN RESPONSIBILITIES

• Communicate with customers and clients (via email, phone, or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or services (for example IT hardware and software products, financial services, health services).

• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.

• Fully proficient in applying established professional, technical, and administrative disciplines.

• Knowledge would typically be acquired from s...