Technical Support Consultant

Job Summary

Our customers rely on us to provide them with software and services that create exceptional in-store experiences. The software allows retailers and suppliers in more than 90 countries to craft data‑driven assortments and product layouts that increase store performance. As a technical support specialist you will provide proactive, empathetic support and contribute to our knowledge base and customer success.

Responsibilities

• Analyze knowledge‑base user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyze and manage customer support cases and provide meaningful solutions (new or existing knowledge‑base articles, remote support, scheduled training, troubleshooting and advice).
• Provide customers with space‑planning advice that goes beyond technical support to help them achieve their goals.
• Analyze support cases to identify new features for development or software errors ...